Insurance & protection
Peace of mind for every trip
How protection works
Every booking on Dhihvaa includes built-in protections for both hosts and renters. Our security deposit system, user verification, and dispute resolution process work together to keep everyone safe.
For hosts
Security deposit
Hosts can set a security deposit amount for each vehicle. The deposit is held during the rental and released 3 days after a successful return. If damage occurs, hosts can file a claim against the deposit within that window, and our team reviews it with evidence from both sides.
Verified renters
All renters must complete ID verification before they can book. This helps ensure accountability and reduces risk.
Damage claims
If your vehicle is damaged during a rental, you can file a dispute with photo evidence. Our team reviews claims and can apply partial or full deposit deductions.
Vehicle insurance
Hosts are encouraged to maintain their own comprehensive vehicle insurance. Dhihvaa does not replace your existing insurance policy.
For renters
Verified hosts
All hosts and vehicles are verified before listings go live. You can trust that the vehicle matches its description.
Secure payments
Dhihvaa holds your payment and releases it to the host 3 days after a successful rental. Open a dispute in that window and nothing is released until we've resolved it.
Dispute resolution
If you encounter issues during your rental — unauthorized charges, vehicle problems, or disputes with the host — our team mediates and resolves the situation.
Coming soon
We're working on partnering with local insurance providers to offer optional trip insurance directly through the platform. This will provide additional coverage beyond the security deposit for both hosts and renters.
Questions? Contact us at contact@dhihvaa.mv