Help center
Find answers to common questions
Getting started
How do I create an account?
Click "Sign in" and create an account with your email and a password (we'll send a code to confirm your address), or continue with your Google account. It takes less than a minute.
Do I need to verify my identity?
Yes. To book or list vehicles, you'll need to complete ID verification. This helps keep the community safe and trustworthy.
Is Dhihvaa free to use?
Creating an account and browsing vehicles is completely free. We charge a small service fee on completed bookings.
Booking & rentals
How do I book a vehicle?
Search for vehicles by location and dates, browse the results, and click on a vehicle to see details. Use the booking widget to select your dates and submit a booking request.
Can I cancel a booking?
Yes. Cancel more than 48 hours before pick-up and the whole rental is refunded. Inside 48 hours the owner keeps one day at your booked daily rate and the rest comes back. Your security deposit is returned in full either way; the service fee is not refunded. See the cancellation policy page for the full detail.
How does payment work?
Payments are processed securely through our platform. Dhihvaa holds your payment and releases it to the host 3 days after the rental completes — not the day you hand the vehicle back, so there is time to raise a dispute.
What if the vehicle isn't as described?
Contact us immediately through the messaging system or email contact@dhihvaa.mv. You can file a dispute and our team will investigate and resolve the issue.
Is there a security deposit?
Many hosts require a security deposit, which is held during the rental. It is released automatically 3 days after a successful return — the window in which either side can raise a dispute — unless the host files a damage claim, which our team reviews with evidence.
Hosting
How do I list my vehicle?
Sign up, go to your dashboard, and click "Add new vehicle". Fill in the details, upload photos, set your rates, and submit for verification.
How long does verification take?
Vehicle verification typically takes 1-2 business days. You'll receive an email notification when your listing is approved.
When do I get paid?
Payments are released after each successful rental completion. The exact timing depends on payment processing.
Can I reject a booking request?
Yes. You can review each booking request and accept or reject it based on your preferences.
A renter asks to extend — what happens on my side?
You get 24 hours to accept or decline. If you accept and the extra days cost money, the renter then has 12 hours to pay, and the booking only extends once they have — so accepting is not the same as it being confirmed. We keep those days off your calendar while the renter pays, and put them back if they don't. Your earnings figure updates to the new total once the extension is confirmed.