Help center
Find answers to common questions
Getting started
How do I create an account?
Click "Sign in" and choose to sign up with your email (we'll send a magic link) or with your Google account. It takes less than a minute.
Do I need to verify my identity?
Yes. To book or list vehicles, you'll need to complete ID verification. This helps keep the community safe and trustworthy.
Is Dhihvaa free to use?
Creating an account and browsing vehicles is completely free. We charge a small service fee on completed bookings.
Booking & rentals
How do I book a vehicle?
Search for vehicles by location and dates, browse the results, and click on a vehicle to see details. Use the booking widget to select your dates and submit a booking request.
Can I cancel a booking?
Yes. Cancellation policies vary — check our cancellation policy page for details on refund percentages based on timing.
How does payment work?
Payments are processed securely through our platform. Your payment is held in escrow and released to the host only after the rental is successfully completed.
What if the vehicle isn't as described?
Contact us immediately through the messaging system or email contact@dhihvaa.mv. You can file a dispute and our team will investigate and resolve the issue.
Is there a security deposit?
Many hosts require a security deposit, which is held in escrow during the rental. It's automatically released after a successful return, unless the host files a damage claim.
Hosting
How do I list my vehicle?
Sign up, go to your dashboard, and click "Add new vehicle". Fill in the details, upload photos, set your rates, and submit for verification.
How long does verification take?
Vehicle verification typically takes 1-2 business days. You'll receive an email notification when your listing is approved.
When do I get paid?
Payments are released after each successful rental completion. The exact timing depends on payment processing.
Can I reject a booking request?
Yes. You can review each booking request and accept or reject it based on your preferences.